Nan says:

The centralization of IT in the state into DTS has been an absolute nightmare and a costly one at that. Programs are now paying a great deal more for connectivity, desktop support and programming staff, yet the staff do ot necessarily see the rate that programs pay too support their salaaries. Someone needs to do an audit on DTS - when DTS "took over" all State IT services, it didn't even have the billing structure in place to ensure that the proper programs were billed for services used. Charges were made without an understanding of the impact on budgets, many of which are federal funded. When charges significantly increase as they did with DTS, no one ever considered the impact the increased costs would have on programs. DTS employees got an across the board increase (only DTS employees, not the rest of state employees, no one! talked with Departments to assess the impact those increases would have on programs, services, etc. I do not think that we are any better off with a "centralized" system than we were before with a decentralized system. Surely there is a better way to provide IT services.